Get screen recordings with logs from customers

Send a link, get a bug report with dev logs

How it works

Get a perfect bug report from anyone, anywhere

1

Create a recording link

Create a link from the extension or dashboard and drop it into an email, chat, or helpdesk reply.

2

Wait for recording

They open the link, hit record, and Jam captures their screen — no setup or installs required.

3

You get the recording + logs

You get a screen recording of the issue back, with all the dev context auto-captured.

Less friction, faster fixes

The fastest way to capture and share issues—with all the dev context built in

Clarity without the calls

Just send a link and see exactly what they saw—no back and forth, no hopping on calls to follow up.

Crazy simple recording

Customers just click record—no technical language required or software to install.

Full dev context in a link

Customers don't need to explain, support doesn't have to translate, and engineers don't have to guess.

Supports workflows for

One link with everything devs need to fix bugs

Console logs, network requests, and AI that writes the ticket—all with a single link.

Capture console & network logs

Everything devs need—logs, errors, network activity—captured automatically

Close the loop in one click

Send issues to the tools your team already uses for easy triage and fast follow-up

AI for faster, smarter fixes

AI autofills ticket details and surfaces relevant fixes—no more digging through logs or docs

Get to the fix faster, every time

Skip the back and forth with customers, teammates, and engineers.

84% Reduction in troubleshooting calls

12h Hours saved per developer week

2.7 days Faster to resolve customer issues

“Jam allows us to report even the smallest issues. Now, nothing is too small to fix, and that makes a huge difference in the overall quality of our product.”
— Diego Zaks VP Design at Ramp

See recording links in action

Meet Recording Links — magic links for bug reports - YouTube

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Meet Recording Links — magic links for bug reports
Jam

Start resolving issues faster

Get the perfect bug report in one magic link

FAQs

QUESTIONS

What browsers are supported?

Every browser! You can send a Recording Link to capture issues in Safari, Chrome, Edge, Brave, Opera, Arc, and more.

How is my data protected?

Jam's security infrastructure meets enterprise standards with SOC 2 Type II compliance, end-to-end encryption, and robust cloud protection. Read more about Jam's data policies here.

Are Recording Links included in team plans?

Yes. Recording Links are free to use, with limits depending on the plan. Teams get 100 Recording Links, and can upgrade for more.

How to record console and network logs from my domain?

To capture dev logs through your Recording Links, you just have to connect Jam to your website, you'll need a developer and it takes 5 minutes. Here's how: https://jam.dev/docs/custom-recording-domain

Can I access the Recording Links API?

The Recording Links API is not yet public, but you can reach out for Early Access at hello@jam.dev