Get technical diagnostics via Fin

Align support & engineering with the Jam Fin app

“Jam helps us quickly understand and replicate what customers are experiencing. There's less miscommunication, faster resolutions, and our collaboration with Engineering is more effective.”

Eli Sidiropoulou, Director of Customer Support at Restream

84% Reduction in troubleshooting calls
7x Reduction in rejected eng tickets
2.7 days Faster to resolve customer issues
3x Faster to reproduce customer issues

Context gathered without long conversations

Async recording links that capture the full picture

Easily get customer issue recordings through Fin

Let customers share issues wherever they interact with you, so context is always clear. Send a link to record via chat, email or Slack, and get notified right in Fin.

From support chat to dev-ready ticket in one shot

Jam delivers instant customer and dev context in a single view. Jam collects all of the details engineers will need, so that your customers and support don't have to.

Turbocharge your support response and resolution time

Start and resolve every issue with total clarity. When issue details are clear, engineering can move fast and support can communicate with customers seamlessly.

Confident handoffs between support & engineering

Built-in context

Jam automatically includes all technical context that we know engineers or AI coding tools need.

Configurable clues

Engineers can choose what metadata to include, answering their questions before they happen.

Aligned teams

Support and engineering speak the same language, cutting friction and building trust across the org.

Empower support teams

With questions and answers built into Jam, support can stay focused on customer experience.

Built for collaboration, not silos

Equip your team with the context, tools, and insights they need to resolve issues faster

Feedback made effortless

Customers can capture and share exactly what they see in seconds, so support can jump right in.

Privacy built in

Keep your customers’ data private. Sensitive fields are blurred the moment you hit record.

Every issue, fully documented

Screen recordings, logs, metadata and repro steps all in one view — no more chasing details.

Close the loop in one click

The Fin Operator sends Jams directly to the tools support & engineering use. Every Jam is tied to the original Fin conversation.

Safe, secure, and private.

Security and compliance

Jam is built with industry-leading security to keep your work safe at every layer.

• SOC 2 compliance: Jam is independently audited for SOC 2 Type II. Request SOC 2 →
• GDPR compliance: We comply with the EU’s General Data Protection Regulation (GDPR).
• Audit logs: Automatic logs track key workspace events for the custom retention periods.
• Admin controls: Control who can do what. Manage system-level privileges.

Start resolving issues faster

Turn support interactions into experiences customers love.