Values - Jam Documenation

Build in partnership with our customers

Jam is a true collaboration with our customers. We exist to serve you, not the other way around. This means proactively seeking feedback, acting on it quickly, and being transparent about what we’re building and why.

• Every new power user hears from a Jam PM or engineer asking for feedback.
• All user feedback is shared in a dedicated Slack channel for internal discussion and action.
• We try to spend as much time as we can talking to users.
• We listen to clips from recent user interviews together as a company and discuss.

Simplicity first, simplicity always

We’re here to simplify bug reporting and take away manual steps. Simplicity isn’t a feature. It’s a first principle in everything we build. If something feels complicated, we ask whether it needs to exist at all.

Ship fast, then learn and iterate in public

We don’t wait for perfect. We ship, we listen, and we improve in the open. We ask for your feedback and share what we learn as we build Jam because the best products are built with their users, not just for them.

Do our best work

We hold ourselves to a high standard. We build Jam to help you move faster and ship more, and we bring genuine craft and care to everything we make.