## How to request a Jam from ServiceNow

1. **Create a Recording Link**  
   Open the Jam browser extension and click **Request a Recording**.

2. **Paste the incident URL as the link name**  
   Copy the ServiceNow incident or request URL (e.g., `https://yourcompany.service-now.com/now/nav/ui/classic/params/target/incident.do%3Fsys_id%3DABC123`) and paste it into the Recording Link name field. This creates a reference between the Jam and the incident for easy lookup later.

3. **Generate the link**  
   Click **Create link**. The link is automatically copied to your clipboard.

4. **Share the link in the incident**  
   Paste the Recording Link into the ServiceNow incident work note or customer reply and send it to the user.

5. **Receive the recording**  
   When the user records and submits, you receive an email notification. The Jam appears in your dashboard with a reference to the ServiceNow incident.

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## What users experience

The recording flow requires no downloads or account:

1. The user clicks the Recording Link and it opens directly in their browser.
2. They click **Start Recording** and capture the issue on screen.
3. The recording uploads automatically and you are notified immediately.

---

## What data is collected

Each Jam submitted through a Recording Link includes:

- **Screen recording**: a video of the user’s screen
- **System metadata**: browser version, operating system, screen resolution
- **Reference URL**: the ServiceNow incident URL you attached when creating the link

Console logs and network requests are not captured by default. To collect them, connect your domain. See [Connect your domain](/content/docs/custom-recording-domain/index.html).

---

## Tips for ServiceNow workflows

Use the `jam-reference` URL parameter to automatically attach the incident URL or incident number to every Jam from a reusable link:

```
https://recorder.jam.dev/QrBnf3s?jam-reference=INC0012345
```

Use the `jam-title` parameter to pre-populate the Jam title with the incident number or short description:

```
https://recorder.jam.dev/QrBnf3s?jam-title=INC0012345+VPN+connection+failure
```

Create a reusable Recording Link and add it to a ServiceNow email notification template or catalog item description. This lets your service desk team request recordings at scale without generating a new link per incident.