Video Screen Recording - Jam Documenation

You can use Jam to quickly record a video of your screen – along with all the technical details engineers need to troubleshoot and fix bugs. Unlike other screen recording tools, Jam’s video recorder is purpose-built for product, engineering, support, and QA teams.

What gets captured automatically

Every video recording includes:

• Console logs
• Fully inspectable network requests
• URL
• Timestamp and country
• Device, OS, and browser
• Viewport size
• Network speed

Record a video

• Browser tab recording
• Desktop recording

Tab recording

Tab recording captures exactly what’s happening in a single browser tab. Use it for bugs that are self-contained within one page.

1. Open the Jam extension
   Click the Jam icon in your browser toolbar.
2. Select tab recording
   Choose Record tab from the extension panel.
3. Configure your microphone (optional)
   Toggle voiceover on if you want to narrate the recording. You can mute or unmute and switch microphones during the session. The first time you enable the microphone, your browser will prompt you to grant access. If you previously denied permission, go to chrome://settings/content/siteDetails?site=chrome-extension://iohjgamcilhbgmhbnllfolmkmmekfmci and set microphone to Allow.
4. Start recording
   Click Start to begin. Jam captures everything in the active tab.
5. Annotate during recording
   While recording, select the draw tool to annotate on screen. Drawn shapes fade away automatically after 3 seconds. Annotations can only be added during recording, not after.
6. Stop and share
   Click Stop when you’re done. Jam packages the video and diagnostics into a shareable link.

Tab recording does not capture the browser URL bar or any pop-up windows that open outside the tab (such as external login flows). Use desktop recording for those scenarios.

Desktop recording

Desktop recording captures an entire window or your full monitor. Use it for bugs that span multiple tabs, involve login pop-ups, or require the browser URL bar to be visible.

1. Open the Jam extension
   Click the Jam icon in your browser toolbar.
2. Select desktop recording
   Choose the Record desktop option from the extension panel.
3. Choose what to record
   When prompted by your browser, select the window or monitor you want to capture.
4. Start recording
   Click Start. Jam captures the full window or screen, including the URL bar.
5. Stop and share
   Click Stop to finish. Jam bundles console logs and network requests from every tab you interacted with during the recording (as long as Jam is installed in that browser window).

Desktop recording is the right choice when a bug spans multiple tabs or windows. For example, an update appearing in one tab but not another. Jam captures console logs and network requests from all involved tabs simultaneously.

Incognito recording

Jam fully supports incognito mode. See Incognito sessions for setup steps.