Jira - Jam Documenation

Documentation Index

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Jam + Jira - Report bugs to Jira 20x faster

You can connect Jira and Jam to instantly create Jira tickets right from Jam’s browser extension.

You need the Jam Chrome extension installed. See Getting Started if you haven’t set it up.

What’s included in every Jira issue

Every Jira issue created from Jam automatically includes:

• Console logs

• Fully inspectable network requests

• URL, timestamp, and country

• Device, OS, and browser

• Viewport size

• Network speed

• Create a Jira issue from a new capture

• Send an existing Jam to Jira

• Connect multiple Jira sites

1. Capture your bug

Use the Jam browser extension to capture your bug.

2. Select Jira as the destination

In the Jam extension, click Link you can share and change the destination to Jira.

3. Authenticate with Jira

Complete the Jira OAuth flow to connect your account.

4. Configure your Jira issue

Once connected, set up your issue directly from Jam: choose the project, issue type, priority, labels, and more.

5. Create the issue

Click Create issue. Jam creates the Jira ticket and opens it in a new tab.

Click Edit fields during issue setup to control exactly which Jira fields appear in the Jam extension. Hide fields you never use to keep the workflow fast.

Create a Jira issue from any Jam you’ve already captured in two clicks.

You must be logged into Jam to use this feature. Logged-out users will not see the Send to App option.

1. Open the Jam

Open the Jam you want to convert into a Jira issue.

2. Click Send to App

Click Send to App and select Jira.

3. Log in to Jira if prompted

If this is your first time using Jam + Jira, you’ll be redirected to authenticate.

4. Fill in the issue details

Enter the project, issue type, priority, labels, and any other fields you need.

5. Create the issue

Click Create issue to send the Jam to Jira.

Each Jam workspace connects to one Jira site. To work with multiple Jira sites, for example across different clients or companies, create a separate Jam workspace for each one.

1. Go to the Jam dashboard

Open jam.dev.

2. Create a new workspace

Click Invite Members or Add a Workspace and follow the prompts.

3. Connect Jira

Go to Settings → Integrations and click Jira. The Jira OAuth flow opens in a new tab.

4. Select the Jira site

Choose which Jira site to connect to that workspace.

5. Repeat for each Jira site

Repeat this process for every Jira site you need to connect.

Swap a connected Jira site

To switch which Jira site is connected to a Jam workspace:

1. Disconnect Jira

Go to Settings → Integrations and disconnect Jira.

2. Revoke Jam access in Atlassian

Go to id.atlassian.com/manage-profile/apps, find Jam, and click Remove access.

3. Reconnect to the new Jira site

Return to Settings → Integrations and reconnect.