## How to request a Jam from Jira Service Management

1. **Create a Recording Link**  
   Open the Jam browser extension and click **Request a Recording**.

2. **Paste the issue URL as the link name**  
   Copy the Jira issue URL (e.g., `https://yourcompany.atlassian.net/servicedesk/customer/portal/1/ISSUE-123`) and paste it into the Recording Link name field. This creates a reference between the Jam and the issue for easy lookup later.

3. **Generate the link**  
   Click **Create link**. The link is automatically copied to your clipboard.

4. **Share the link in the issue**  
   Paste the Recording Link into your Jira comment or request reply and send it to the customer or reporter.

5. **Receive the recording**  
   When the reporter records and submits, you receive an email notification. The Jam appears in your dashboard with a reference to the Jira issue.

---

## What reporters experience

The recording flow requires no downloads or account:

1. The reporter clicks the Recording Link and it opens directly in their browser.
2. They click **Start Recording** and capture the issue on screen.
3. The recording uploads automatically and you are notified immediately.

---

## What data is collected

Each Jam submitted through a Recording Link includes:

- **Screen recording**: a video of the reporter’s screen
- **System metadata**: browser version, operating system, screen resolution
- **Reference URL**: the Jira issue URL you attached when creating the link

Console logs and network requests are not captured by default. To collect them, connect your domain. See [Connect your domain](/content/docs/custom-recording-domain/index.html).

---

## Tips for Jira Service Management workflows

Use the `jam-reference` URL parameter to automatically attach the Jira issue URL to every Jam from a reusable link:

```
https://recorder.jam.dev/QrBnf3s?jam-reference=https%3A%2F%2Fyourcompany.atlassian.net%2Fbrowse%2FISSUE-123
```

Use the `jam-title` parameter to pre-populate the Jam title with the issue key or summary, making it easier to find recordings in your dashboard:

```
https://recorder.jam.dev/QrBnf3s?jam-title=ISSUE-123+Login+page+crash
```

Create a reusable Recording Link and save it as a Jira automation action or comment template. This lets agents request recordings at scale without generating a new link for every issue.