Fin (fka Intercom) - Jam Documenation

Introducing Jam for Customer Support

Jam for Intercom lets your support agents request screen recordings directly from Intercom conversations. Agents send a recording request in one click, the customer records without installing anything, and the resulting Jam (with screen recording and optional technical logs) appears as a note inside the conversation and in your Jam dashboard.

Jam supports Intercom Messenger, email, and Slack channels. See Request a Jam from Intercom for the complete setup guide covering:

• Connecting Intercom with Jam
• Pinning Jam to the Intercom sidebar
• Requesting Jams from conversations
• Jam Inbox for Intercom
• Configuring default settings (Capture Logs URL, folder, message)
• Privacy and data protection

For the Fin AI workflow integration, see Intercom Fin AI.