Delete your account - Jam Documenation

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Delete your Jam account yourself from Settings, no support ticket needed. Deletion takes effect immediately and also removes every workspace where you’re the only member.

Account deletion is permanent. Jam cannot restore your account, your Jams, or your workspaces after you confirm.

What happens to your data

What gets deleted depends on whether you share each workspace with other members.

Workspaces where you’re the only member

• The workspace: deleted permanently, along with its folders and settings.
• Your Jams, recording links, and comments: deleted permanently.
• The subscription: canceled automatically if the workspace has one.

Shared workspaces

• Your membership: removed. The workspace and its other members are unaffected.
• Jams and recording links you created: stay in the workspace, so your team keeps its bug reports.
• Your comments: stay on their Jams, attributed to Deleted account.
• Billing: if you manage the workspace’s subscription, billing transfers to another Admin automatically.

Jam keeps the content you created in shared workspaces. To have that content permanently deleted as well, contact Jam support.

Before you delete

• Save anything you want to keep. Deleted Jams and workspaces cannot be recovered.
• Hand off workspaces you administer. If you’re the only Admin of a workspace with other members, assign another Admin in Settings → Members first. Jam blocks deletion and links you to the right page until every shared workspace has another Admin.
• Check whether your company manages your account. If any of your workspaces uses Single Sign-On (SSO) or Directory Sync, your account is managed through your company’s identity provider and the delete option doesn’t appear. Contact your workspace Admin or Jam support.

Delete your account

1. Open your account settings
   Go to Settings → Account.
2. Click Delete
   Scroll to the Delete account section and click Delete.
3. Review what gets deleted
   The confirmation dialog lists every workspace that will be deleted with your account, along with its plan.
4. Type DELETE to confirm
   Type DELETE in the confirmation field. The confirmation is case sensitive.
5. Click Delete account
   If the deletion includes workspaces, the button also counts them. Jam deletes your account and signs you out immediately.