Each week we talk to productive operators to learn about how they work: their processes, tools they use, and things that inspire them. It's an opportunity to get a sneak peek into how other builders and makers do their jobs. So you might get inspired and learn something new, or, at the very least, get a song recommendation.

This week we talked to **Olga**, **Research Manager** at **Hello Cash**, an early-stage startup in Berlin. So let's dive right in.

p.s. – Olga's song on repeat is Imagine by John Lennon, so feel free to listen while you read to put you in the mindset 🙃.

Imagine - Remastered 2010 - John Lennon \| Spotify

[Play on Spotify](https://open.spotify.com/track/7pKfPomDEeI4TPT6EOYjn9?go=1&sp_cid=e635c9efad423c503afadd66a17b99b6&utm_source=embed_player_p&utm_medium=desktop "Play on Spotify")

# [Imagine - Remastered 2010](https://open.spotify.com/track/7pKfPomDEeI4TPT6EOYjn9?go=1&sp_cid=e635c9efad423c503afadd66a17b99b6&utm_source=embed_player_p&utm_medium=desktop)

## [John Lennon](https://open.spotify.com/artist/4x1nvY2FN8jxqAFA0DA02H?go=1&sp_cid=e635c9efad423c503afadd66a17b99b6)

### What do you do?

I'm a Research Manager at Hello Cash. We're building a payment solution for small business owners. On a high level, my goal is to understand who is the product for and what product changes we need to make to serve our segment better.

### What's one thing you swear by in your work?

Jobs to be Done Framework (JTBD). I can't imagine doing what I do without it. Also, user interviews are an essential part of JTBD.

### What is one tool you can't imagine your life without?

[Notion](/content/blog/whats-your-stack-olga-berlin/notion.so). It's so versatile and well designed. I use it for all sorts of things.

### What other tools do you use?

[Superhuman](https://superhuman.com/?ref=strawberryjam.ghost.io). Though I'm not really their target audience, but it's so sleek and beautiful that I can't help but use it. [Jira](https://www.atlassian.com/software/jira?ref=strawberryjam.ghost.io), [Figma](https://www.figma.com/?ref=strawberryjam.ghost.io), [Zoom](/content/blog/whats-your-stack-olga-berlin/zoom.us), and [Grain](/content/blog/whats-your-stack-olga-berlin/Grain.co) are among other products I use daily.

Snapshot of Olga's dock

### Which tool have you discovered recently?

[Actions](https://apps.apple.com/us/app/moleskine-actions/id1227402276?ls=1&ref=strawberryjam.ghost.io). It's a to-do list made by Moleskine. I love when digital meets physical products.

### One thing that learned recently about how to be more productive and happy at work?

Everything that I feel can be divided into acceptance and resistance. If I can note something that I'm not accepting, it paradoxically becomes easy to accept. This helps me when collaborating with engineers 😅 A lot of these concepts come from meditation.

### A favorite feature of your desk setup

Houseplant, my beautiful desk lamp, and a cup of coffee :)

Snapshot of Olga's work desk

### Where can people follow your work?

Jira, lol. I'm not active on Twitter, but here's my [Linkedin](https://www.linkedin.com/in/chervinskaia/?ref=strawberryjam.ghost.io).

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That's it! Hope you discovered a new tool or workflow you love.