# A collection of 19 posts ## Interviews and Insights ### Zachary Hanif - Twilio We spoke to Zachary Hanif, who leads AI, ML, and Data at Twilio, about what it takes to deploy AI at scale. ### Agur Jõgi - Pipedrive We spoke with Agur Jõgi, Pipedrive’s CTO, about how his team is building AI into their engineering workflow. ### Susana de Sousa - Plain Why 2026 is the year of the support engineer according to Plain's head of community, Susana de Sousa. ### Givebutter's Support Team Givebutter's support team now uses AI to deflect 60% of inbound requests, here's how they pulled it off! ### Software Development Landscape "The next decade of software development won’t be defined by how much code AI can write, but by how confidently humans can ship it." ### Ohad's Perspective Ohad shares how AI has become a peer programmer & how engineers are learning faster than ever before. ### HeyGen HeyGen is a rocket ship in the AI video space with now over 85,000 customers using their platform to create hyper-realistic video avatars. We spoke to their Head of Product Engineering Nikunj Yadav to unpack how his team uses AI across the dev cycle. ### Belfry - Customer Experience Sr. Director of Customer Experience at Belfry, on how AI is changing the way CX teams operate. ### AI Speedrun Podcast Highlights Highlights from our conversation w/ Gil Feig on the AI Speedrun podcast. ### Wix Engineering How Wix engineering uses AI to build software faster. ### Appcues - Customer Experience Highlights from our conversation with Ricky Perez, Director of Support at Appcues, on how AI is changing CX. ### Patrick's Insights Patrick shares where AI is most useful in the dev cycle, why code review is becoming the new bottleneck, and how Faro saves pharma companies over $100M per trial. ### Iccha Sethi - Vanta Highlights from the AI Speedrun podcast, Iccha Sethi (VP Eng at Vanta) shares how her team builds with AI. ### Vercel How AI is accelerating engineering velocity at Vercel, shaping hiring, and the shift to personal software. ### Or Fridman - Monday.com We spoke to Or Fridman, AI Group PM at Monday.com, to learn how his team builds with AI. ### Pavel Malyshev - Productboard Highlights from the AI Speedrun podcast, Pavel Malyshev (Head of Support at Productboard) shares how his team uses AI. ### Honeycomb How Honeycomb uses AI to accelerate engineering velocity. ### incident.io Deep dive into the current state of AI at incident.io & what it was like building their first AI features. ### Darragh Curran - Intercom We spoke to Intercom’s CTO Darragh Curran to find out how his team actually uses AI.