A collection of 19 posts

Interviews and Insights

Zachary Hanif - Twilio

We spoke to Zachary Hanif, who leads AI, ML, and Data at Twilio, about what it takes to deploy AI at scale.

Agur Jõgi - Pipedrive

We spoke with Agur Jõgi, Pipedrive’s CTO, about how his team is building AI into their engineering workflow.

Susana de Sousa - Plain

Why 2026 is the year of the support engineer according to Plain's head of community, Susana de Sousa.

Givebutter's Support Team

Givebutter's support team now uses AI to deflect 60% of inbound requests, here's how they pulled it off!

Software Development Landscape

"The next decade of software development won’t be defined by how much code AI can write, but by how confidently humans can ship it."

Ohad's Perspective

Ohad shares how AI has become a peer programmer & how engineers are learning faster than ever before.

HeyGen

HeyGen is a rocket ship in the AI video space with now over 85,000 customers using their platform to create hyper-realistic video avatars. We spoke to their Head of Product Engineering Nikunj Yadav to unpack how his team uses AI across the dev cycle.

Belfry - Customer Experience

Sr. Director of Customer Experience at Belfry, on how AI is changing the way CX teams operate.

AI Speedrun Podcast Highlights

Highlights from our conversation w/ Gil Feig on the AI Speedrun podcast.

Wix Engineering

How Wix engineering uses AI to build software faster.

Appcues - Customer Experience

Highlights from our conversation with Ricky Perez, Director of Support at Appcues, on how AI is changing CX.

Patrick's Insights

Patrick shares where AI is most useful in the dev cycle, why code review is becoming the new bottleneck, and how Faro saves pharma companies over $100M per trial.

Iccha Sethi - Vanta

Highlights from the AI Speedrun podcast, Iccha Sethi (VP Eng at Vanta) shares how her team builds with AI.

Vercel

How AI is accelerating engineering velocity at Vercel, shaping hiring, and the shift to personal software.

Or Fridman - Monday.com

We spoke to Or Fridman, AI Group PM at Monday.com, to learn how his team builds with AI.

Pavel Malyshev - Productboard

Highlights from the AI Speedrun podcast, Pavel Malyshev (Head of Support at Productboard) shares how his team uses AI.

Honeycomb

How Honeycomb uses AI to accelerate engineering velocity.

incident.io

Deep dive into the current state of AI at incident.io & what it was like building their first AI features.

Darragh Curran - Intercom

We spoke to Intercom’s CTO Darragh Curran to find out how his team actually uses AI.