# Our Startup's New Onboarding Flow! w/ Designer & Dev - YouTube

[Our Startup's New Onboarding Flow! w/ Designer & Dev](https://www.youtube.com/watch?v=ERfpt1HplOo)

This year we launched [a new customer support product](/content/customer-support?ref=strawberryjam.ghost.io), 100,000+ people joined Jam, and big companies signed up entire teams! So, it was time to rethink how we welcome users to a new way of reporting & fixing bugs. Today, Jam designer, Martin, and developer, Petar, get into the details and challenges of building new onboarding flows to make it easy for anyone to start Jamming - no matter how they found it!

## We discuss:

- [0:23](https://www.youtube.com/watch?v=ERfpt1HplOo&list=PLtQrebgNo7dIJOLpiiqAg-LUL2QJA-f6W&index=4&t=23s&ref=strawberryjam.ghost.io) Martin’s classic lil roast of our old onboarding  
- [2:28](https://www.youtube.com/watch?v=ERfpt1HplOo&list=PLtQrebgNo7dIJOLpiiqAg-LUL2QJA-f6W&index=4&t=148s&ref=strawberryjam.ghost.io) Figma tour of Jam’s new onboarding flows for self-serve & ‘invite your team’  
- [7:01](https://www.youtube.com/watch?v=ERfpt1HplOo&list=PLtQrebgNo7dIJOLpiiqAg-LUL2QJA-f6W&index=4&t=421s&ref=strawberryjam.ghost.io) The first-ever question in Jam onboarding  
- [8:04](https://www.youtube.com/watch?v=ERfpt1HplOo&list=PLtQrebgNo7dIJOLpiiqAg-LUL2QJA-f6W&index=4&t=484s&ref=strawberryjam.ghost.io) Getting data from prototypes before launching to our users (community surveys & Maze)  
- [13:20](https://www.youtube.com/watch?v=ERfpt1HplOo&list=PLtQrebgNo7dIJOLpiiqAg-LUL2QJA-f6W&index=4&t=800s&ref=strawberryjam.ghost.io) Illustrations vs. the actual product UI to make onboarding easier  
- [16:39](https://www.youtube.com/watch?v=ERfpt1HplOo&list=PLtQrebgNo7dIJOLpiiqAg-LUL2QJA-f6W&index=4&t=999s&ref=strawberryjam.ghost.io) Petar gets into variations for edge cases, live from our PR environment!

Subscribe to Building Jam on [YouTube](https://youtube.com/playlist?list=PLtQrebgNo7dIJOLpiiqAg-LUL2QJA-f6W&si=mkIOschbqfWqiItl&ref=strawberryjam.ghost.io), [Spotify](https://open.spotify.com/show/7s55TAjknbXw9zOROGSsmQ?ref=strawberryjam.ghost.io), and [Apple Podcasts](https://podcasts.apple.com/us/podcast/building-jam/id1743414087?ref=strawberryjam.ghost.io).

New episodes drop every Friday at 10AM ET. See you there!

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