## Behind the scenes - our biggest launch!

Our biggest launch yet is a whole new product! Jam for Customer Support is the first extension-less version of Jam. We spent over 6 months building & testing it ourselves. Today we’re sharing what that was like with all of you! In this episode, the engineers, PM & designer behind Jam for Customer Support discuss the challenges & moments making this new Jam.

In this episode:

- [0:13](https://www.youtube.com/watch?v=mj1eg-dN9bk&t=13s&ref=strawberryjam.ghost.io) Engineering challenges to capture end-user logs w/o a browser extension
- [7:07](https://www.youtube.com/watch?v=mj1eg-dN9bk&t=427s&ref=strawberryjam.ghost.io) The purple mountain + more design iterations that didn’t make it to prod
- [12:50](https://www.youtube.com/watch?v=mj1eg-dN9bk&t=770s&ref=strawberryjam.ghost.io) Decisions we made to simplify onboarding
- [14:10](https://www.youtube.com/watch?v=mj1eg-dN9bk&t=850s&ref=strawberryjam.ghost.io) Learnings from early access & the changes we made for GA
- [17:28](https://www.youtube.com/watch?v=mj1eg-dN9bk&t=1048s&ref=strawberryjam.ghost.io) A cat, Australia, and other edge cases