Behind the scenes - launching Jam for Customer Support

Behind the scenes - our biggest launch!

Our biggest launch yet is a whole new product! Jam for Customer Support is the first extension-less version of Jam. We spent over 6 months building & testing it ourselves. Today we’re sharing what that was like with all of you! In this episode, the engineers, PM & designer behind Jam for Customer Support discuss the challenges & moments making this new Jam.

In this episode:

• 0:13 Engineering challenges to capture end-user logs w/o a browser extension
• 7:07 The purple mountain + more design iterations that didn’t make it to prod
• 12:50 Decisions we made to simplify onboarding
• 14:10 Learnings from early access & the changes we made for GA
• 17:28 A cat, Australia, and other edge cases